Clinical Triage Nurse REQ#4472

Full Time at The Villages Health

A non-exempt position responsible for providing clinical triage decision making under the supervision of the Lead Clinical Telephone Triage Nurse.  The nurse should be able to prioritize the urgency of the patient telephone interaction based on the assessment data, utilize decision support tools and collaborate with other health care professionals to arrive at a plan of care, implement appropriate interventions, and evaluate the outcome.

Essential Duties and Responsibilities:

Performs nursing assessment of patients with acute and/or chronic health problems via telephone.

Chooses the most appropriate decision support tool based on the assessment.

Advises the patient and/or the family of the patient on the recommended level of care.

Educates the patient and/or the family regarding level of recommended care, including over the counter (OTC) medications and therapies, symptoms to report and when to call back.

Follows up on patients via telephone for symptom resolution or disposition.

Reports assessment, findings, and other pertinent information to the Primary Care Physician (PCP) or to the appropriate designated Provider or the care management team.

Accurately communicates and documents assessments and recommended interventions within identified time frames.

Schedules and confirms appointments.

Conducts research of available information or community resources and provides to patient, as appropriate.


Education and Experience:

Must have a valid Florida Registered Nurse’s License

BLS Healthcare provider.

Graduate of an accredited school of nursing.

Professional knowledge of clinical nursing protocols in various specialties with emphasis in the areas of disease processes, emergencies, and pharmacology.

Knowledge of what medical symptomology constitutes urgent/emergent care. Knowledge of medical terminology and abbreviations.

Knowledge and understanding of managed care concepts strongly recommended.

Knowledge of clinical protocols for vital signs. Knowledge of normal values for vital signs (BP, Pulse, Respirations, Temps).

Knowledge of scheduling practices/referrals for physician offices preferred

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The Villages Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO)Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).  


























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