Mortgage Loan Production Assistant REQ#4439

Full Time at Citizens First Bank

Assist Mortgage Loan Originators with clerical duties

Essential Duties and Responsibilities:

Schedule Office Tracker appointments for Mortgage Loan Originators as needed .

Print and highlight application packages for delivery via Express mail or pickup through direction from Mortgage Loan Originator after prepared and approved by Quality Assurance Specialist .

Maintains the Express Mail Log and tracking numbers .

Make follow-up calls after 72 hours of mailing disclosures to determine ETA timeline for return of disclosures and supporting documentation .

Check loan files for complete disclosures and proper signatures . Contact customer to inform of missing signatures or disclosure documents .

Scan and submit completed loan files to the processing department in file order upon direction from Mortgage Loan Originator .

Assist Mortgage Loan Originator in returning phone calls as needed.  Answer customer’s general questions regarding status and disclosures .

Meet with the Mortgage Loan Originator weekly to review pipeline . Serves as initial “point of contact” to customer at file opening and file submitted to processing .

Pull appropriate documents from file and scan to processing so that the Mortgage Service Coordinator can order out survey, appraisal and tax service results .Position specific compliance and other trainings as required .

 Minimum: High school degree or equivalent required plus one year of mortgage experience and/or training. Must be detail-oriented with strong organizational and communication skills and be able to retain information and work well under time constraints with a high degree of accuracy. Strong interpersonal skills required. Must have the ability to organize and prioritize complex tasks as well as learn new tasks quickly. Must have public relations skills with the ability to effectively present information and respond to questions from managers, clients, customers or the general public. Must have computer experience demonstrating proficiency with Microsoft applications including Excel.

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Citizens First Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO)Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).   






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