Reg E Processor REQ#4256

Full Time at Citizens First Bank

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Represent Citizens First Bank by providing extreme, plus 1 customer service to both internal and external customers in an efficient and friendly manner either face to face or by telephone. Display a positive demeanor, smile, call the customer by name and thank them for their business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process dispute and fraud files for customers and merchants. Responsible for investigating fraud and collection card losses.

Monitor Fraud Watch and Falcon Alerts for potential fraud. Verify daily debit card transactions for potential fraud.

Assist with department audits as necessary. Research and resolve problems that arise within the department.


REQUIREMENTS

Minimum of 4 years overall banking experience; detail oriented.  Proficient in Excel and Word.

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Citizens First Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO)Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).  

 

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