Account Services Representative REQ#4216

Full Time at Citizens First Bank


Citizens First Bank is seeking creative and career-oriented employees who will strengthen our presence and make a positive impact on the communities that we service.  We strive to recruit and develop a diverse workforce that will work towards one common goal, extreme customer service.  We offer competitive compensation along with an excellent benefit package.

Primary Function:

Responsible for the collection and verification of account documents.  Responsible for handling incoming calls and ability to resolve problems, answer questions or route calls to appropriate individuals.

Essential Roles/Responsibilities as follows:

· Resolve routine customer inquiries/issues to the customer’s expectations while adhering to bank policy, procedure and government regulations.

· Assist customers with questions on statements including rates, balances, fees, etc.

· Process customer’s requests such as address change, stop payments and account research.

· Assist customers with debit card questions.  Assist staff members with debit card issuance and maintenance.

· Answer staff member’s complex questions regarding account documentation and processes to include all documentation such as trusts, power of attorney’s and the like.

· Audit work completed by branch staff to verify accuracy and promote accountability. 

· Must possess the ability to handle multiple transactions/requests simultaneously.

In order to be qualified for this role, the following is required:

High School Diploma or equivalent.  Proficient in keyboarding and use of computer.  Two years of work experience opening and servicing accounts in a bank environment.  Knowledge of:  Microsoft software, strong math skills, letter composition with ability to communicate professionally and effectively with customers and co-workers, knowledge of various legal documents such as– Trusts, POA, Letters of Administration and assist staff member’s with questions regarding these legal documents.  Knowledge of Bank Operations and policies/procedures.

Click here to apply for this position

*If you have completed a Compass HRM Topgrading application, it is NOT necessary to fill out a new application. Please email desired job to with your full name and the position you would like to apply for.  Emails without your full name cannot be processed. 

Citizens First Bank is an equal opportunity employee and all qualified applicants will receive consideration for the employment regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO)Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).    

If you have already started your career history form, goto to continue your application process.