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Discrimination in the workplace – it’s not only wrong, it’s illegal. Employers have long known this fact, but over the last few decades it has become increasingly apparent that not only can diversity in the workplace keep employers out of legal troubles, it can also keep them in business. Even with this in mind, the reality is that workplace diversity […]
I recently attended a business lunch which featured the CEO of a major corporation who gave a talk on his “unique” perspective on leadership. Given his somewhat illustrious track record, the audience and I gave him a chance, hoping he’d avoid the prototypical leadership jargon that we’ve all heard hundreds of times. He lost us in the first 3 minutes […]
Let’s get straight to the point : All customers aren’t created equal. Revenue doesn’t necessarily equal value. And what I mean by that is that just because one customer is bringing in the same amount of revenue as another, doesn’t mean they should be valued the same. In his bestselling book Killer Customers, Larry Selden states that “20 percent of […]
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